Warranties

EXPRESSIVE WOODS SOLID EXOTIC HARDWOOD WARRANTY

At Expressive Woods, we offer some of the world’s finest exotic woods. And we stand behind the quality of our products 100%. We can’t, of course, take responsibility for solid wood floor installation and finish. But we do warrant that our sold unfinished exotic hardwoods are milled to our exacting specified tolerances, that the wood is properly dried to a moisture content of 6-8%, and that it is graded properly.

EXPRESSIVE WOODS ENGINEERED UNFINISHED PLANK WARRANTY
Expressive Woods warrants that our Engineered Unfinished Plank Hardwood Flooring:

  • Is free from defects in lamination, milling and assembly and will remain free from these defects for a lifetime.
  • Will remain structurally sound during normal moisture changes if the proper subfloor and installation requirements were met.

This warranty does not apply to commercial installations. It applies to residential installations only.

ENGINEERED PREFINISHED HARDWOOD WARRANTY

Franwood International Inc. warrants that Franwood Exotic Engineered Hardwood Flooring:

  • Is free from defects in lamination, milling and assembly and will remain free from these defects for a lifetime.
  • Will remain structurally sound during normal moisture changes if the proper subfloor and installation requirements were met.
  • Is protected by an Aluminum-oxide enhanced finish that will not wear through for 20 years under normal residential use, if recommended maintenance steps are followed.

 

Warranty excludes impact damage or wear from heavy furniture or equipment used without proper protection. Warranty excludes indentations, scratches or surface damage caused by lack of proper maintenance, misuse, negligence, spiked heel shoes, water, erosion, pebbles, sand or other abrasives. No warranties apply to product designated as “B” grade, thrift, bargain, economy, cabin grade, or non-standard items. Such product is sold “As Is.”

Over time, normal exposure to sunlight will bring subtle changes in the shading of any hardwood floor. These changes may vary in areas of the floor that are blocked from sunlight, such as under area rugs. This is not a product defect. Any damage that occurs during shipping is the responsibility of the shipping company.

If Franwood International Inc. accepts a claim under this warranty, it will repair or replace, as its option, the affected flooring material. This warranty covers the repair or replacement of affected material only; it does not cover any labor costs. If the flooring product for which the claim is being made is no longer available, Franwood International Inc. will replace the affected flooring material with product of equal or greater value. Any claims for warranty must be made in writing within 30 days after it has been detected and mailed to the following address:

Franwood International Inc
 21234 68th Avenue S
 Kent, WA 98032
 

If after reasonable number of attempts Franwood International Inc, is unable to correct the defect covered under this warranty. Franwood International Inc will refund, if requested, the purchase price for the portion of the floor that fails. Franwood International Inc. reserves the right to have a designated representative inspect the floor and remove samples for evaluation of the claim. This warranty is not transferable; it extends only to the original customer purchaser. This warranty is limited to a one time repair or replacement of defective material and shall be the buyer’s exclusive remedy. No other warranties, expressed or implied, are made and under no circumstances shall Franwood International Inc be liable for any loss or damage arising from the purchase, use or inability to use this product or any special, indirect, incidental or consequential damages. This warranty gives you specific legal rights and you may have other rights, which vary from state to state.

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