Warranty and Installation Guidelines
Warranty & Installation Guidelines – Franwood Structurally Stabilized (Engineered) Prefinished Flooring
Thank you for choosing FRANWOOD Hardwood Flooring:
This product is manufactured to the highest industry standards and has gone through several quality inspections. Please read all of the following information and installation guidelines before proceeding with the installation.
Hardwood flooring should be one of the last items installed for any new construction or remodel project. The room temperature and relative humidity within the installation area should be consistent with normal, year-around living conditions for at least one week prior to the installation of the hardwood flooring. This reflects a temperature of 65-72° and a relative humidity of 40-50%.
Subfloors must be structurally sound, clean, and free of wax, grease, paint, old adhesives and other substances. Subfloors must be flat to 3/16” per 8’ radius. Any high spots should be sanded down and low spots should be filled. If there are any squeaks, the subfloor should be screwed down in the particular area.
Please Note: The new installed hardwood floor will only be as even and flat as the subfloor is.
Please inspect all material carefully prior to installation. Hardwood floors are a natural product made from wood, which can vary in color and grain characteristics. If the flooring is not acceptable as to grade, color, finish and quality- do not install it. Contact the seller immediately and arrange for replacement material. The manufacturer CAN NOT assume responsibility for any costs incurred when product with visual defects have been installed. This engineered hardwood floor is covered by a residential, structural Lifetime Warranty if installed and maintained according to the guidelines provided herewith. The manufacturer declines any responsibility for job failure due to subfloor or job site environmental deficiencies. When the flooring is ordered, 5-7% must be added to the actual square footage measured for cutting and grade allowance.
Handsaw or Power saw
Tapping Block (Trimmed piece of flooring
Crow bar or pull bar
Wood or plastic spacers
For nail down installation, you will also need:
An approved flooring nailer
For Glue-down installation, you will need:
Any approved Urethane-based wood flooring adhesive such as Taylor, Meta-Tec, Ms-Plus
3/16” x 3/16” v-notched trowel
Damp and Dry Towels
The quality of your floor installation is dependent on the quality and condition of the subfloor. Please read the following information carefully.
Plywood (at least ½")
OSB (at least ¾”)
Resilient tile and sheet vinyl*
*Glue down only
Must be dry. The moisture content of the subfloor must never exceed 12%, preferably below 11%. Use a moisture meter with the appropriate setting to measure the moisture content of the subfloor.
Must be fully cured (at least 60 days old) and should have minimum 6-mil. polyfilm between concrete and ground. DO not install on concrete unless you are sure it will stay dry year-round. All concrete should be tested for moisture. If the moisture meter is unavailable, tape a 2’ x 2’ section of clear plastic to the concrete slab forming an airtight seal. If condensation or discoloration appears on the plastic after 24-48 hours, moisture is more than likely present, requiring a Calcium Chloride test. The maximum acceptable reading is 3 lbs/24 hours/1000 sq. ft. Please contact a professional hardwood flooring installer to improve subfloor to an acceptable level.
Ceramic tile, resilient tile and sheet vinyl
Must be well bonded to subfloor, in good condition, clean and level. Caution: Do not sand existing vinyl floors because they may contain asbestos.
Radiant Heat Applications
The maximum temperature of the heating system must not exceed 80º F and the system must be operating at a normal temperature for at least 3 weeks prior to the installation. A concrete subfloor must have a moisture content of less than 3% by weight. It is essential to maintain a relative humidity level of 40-50%. Excessive dryness can result in surface checking and deformation of the flooring boards. It is advisable to have the heating system running at all times by setting an appropriate minimum and maximum temperature. This reduces stress caused by drastic temperature changes.
Please Note: Manufacturer cannot structurally warrant flooring over radiant heat application, as we have no control over the recommendations and circumstances stated above.
Preparing for installation
Door casings should be undercut or notched out so flooring will fit underneath. This can be done easily by placing a piece of flooring on the subfloor as a height guide for your saw. Base moldings and door thresholds should be removed and replaced after flooring installation. Since wood expands with any increase in moisture content always, leave at least ¼” expansion space between flooring and all walls and vertical objects such as pipes and cabinets. This will be covered up once you reapply base moldings around the room. Use wood or plastic spacers during installation to maintain this expansion space. When laying flooring, stagger end joints from row to row by at least 18”. When cutting the last plank in a row to fit, you can use the cutoff end to begin the next row. If cutoff end is 8” or less, cut a new plank at a random length and use it to start the next row. You will always begin each row form the same side of the room. To pull planks together, always use a tapping block and hammer. Tapping block should be used against the tongue only, never against the groove of the planks. When near a wall, you can use a crow or pull bar to close end joints. Take care not to damage the edge of the flooring.
The flooring should be installed from several cartons at the same time to insure proper color, grain, shade, and length distribution..
It is recommended that the flooring boards run perpendicular to the floor joists.
For the best appearance, wood flooring is often laid parallel to the longest wall. You should make the final decision which direction the planks will run based on the layout of the room and locations of the entrances and windows. Franwood International Inc recommends you begin installation next to an outside wall, which is usually the straightest and best reference for establishing a straight working line.
Establish your working line by measuring an equal distance from the wall at both ends and snapping a chalk line. The distance you measure form the wall would be the width of the plank plush about ¼” for expansion space. You may want to dry lay a few rows (no glue or nail) before starting installation to confirm your layout decision and working line.
Note: If outside wall is out of square, adjust working line to make it straight for the rest of your installation. You will need to scribe cut the first row of planks to match the wall and make possible for the straight working line.
Nail Down Installation
See “Preparing for Installation” and “Getting Started”
Installing first and second rows- Lay flooring perpendicular to the floor joists, unless subfloor is existing hardwood and/or has been strengthened to prevent sagging.
Lay first plank inside chalk line with grooved edge toward the wall. Pre-drill ½” from grooved edge about 8” apart and secure planks with finish nails. Use nail punch to sink nails below surface and fill with wood filler. Repeat on tongue edge of plank. Install the first and second row in the same manner. Always leave at least ¼” expansion space between flooring and all walls and vertical objects (such as pipes and cabinets). Use wood or plastic spaces during installation to maintain this expansion space.
Lay subsequent rows by using floor nailer to blind nail top inside edge of tongue and 45 º angles. Nail each board every 8” and within 2” of each end. Remember to stagger end joints form row to row and use the tapping block to fit boards together.
It may be necessary to face nail in doorways or tight areas where the nailer cannot fit. The last two rows will need to be face nailed in the same manner as the first two rows.
See “Finishing the Job”
See “Preparing for Installation” and “Getting Started”
Spreading Adhesive- Use only Franwood approved adhesives. Read adhesive instructions carefully for proper trowel size and adhesive set time.
Warning: Never use the “Wet Lay” or “Loose Lay” method of installing Franwood hardwood floors. This is when you install the flooring immediately after spreading adhesive. This method will trap moisture under the floor and cause the flooring to warp. Always allow for adequate cross ventilation when working with flooring adhesive. Read adhesive instructions for proper set time before beginning installation of flooring (usually at least 30 minutes).
Installing the floor:
Starting at the outside wall spread as much adhesive as can be covered by flooring in 1 hour (or as recommended by your adhesive instructions). Spread with the trowel at a 45º angle.
Once adhesive has set, lay the first row of flooring with groove facing the wall and continue laying the flooring until adhesive is covered. Always check your working lines to be sure the flooring is still aligned. Use a tapping block to fit plans together, but be careful not to let the installed floor move on the wet adhesive while you are working.
When the first section is finished, continue to spread adhesive and lay flooring section by section until the installation is complete. Use a damp cloth to immediately remove any adhesive that gets on the flooring surface. Remember to stagger end joints from row to row.
Always leave at least a ¼” expansion space between flooring and all walls and vertical objects (such as pipes and cabinets). Use wood or plastic spacers during installation to maintain this expansion space. Walk each section of flooring foot by foot within the adhesive working time to ensure a solid bond with the adhesive.
Flooring planks on the perimeter of the room may require weight on them until the adhesive cures enough to hold them down.
See: “Finishing the Job”
Finishing the Job
Remove expansion spacers and reinstall base and/or quarter round moldings to cover the expansion space.
Install any transition pieces that may be needed (reducer strips, T-Moldings)
Do not allow foot traffic or heavy furniture on the floor for at least 24 hours if glued down.
Dust mop or vacuum your floor to remove any dirt or debris.
Refer to your floor care and maintenance section for tips on maintaining your new wood floor.
Floor Care and Maintenance Guide
To ensure the full benefit of the warranties and to extend the beauty of your new exotic hardwood flooring for many years to come, we recommend the flowing steps to be considered:
Use floor mats at all entrances to keep dirt and moisture from being tracked in. Mats and area rugs should be slip resistant with backing that will not discolor your floor.
To prevent scratches and dents, install felt floor protectors under furniture legs. Use soft rubber casters for rolling furniture.
Avoid high heels or shoes that need repair. Some types of high heel shoes can severely damage your hardwood floor.
Maintain a healthy humidity level at 40-50%. In some areas within North America humidity levels change drastically throughout the seasons. Extreme changes can cause damage to your floor. The installation of a humidifier and/or dehumidifier may be advisable.
Sweep and vacuum your floor regularly- do not let dirt or grit build up on your floors.
For normal, regular cleaning; use a sponge mop with clear water, squeezed very dry; for heavier cleaning, add a hardwood floor cleaner specified for polyurethane coated hardwood floors. Hardwood floor cleaners are available at flooring stores and most hardwood stores.
Never wet mop your hardwood floor
Never use wax
Remove water spill or other liquid spills immediately
Please Note: Exposure to sunlight and its UV rays will cause the floor to darken somewhat, depending on the wood species. This is a normal process. We recommend re-arranging rugs and furniture periodically so the floor will age evenly. Some exotic woods may also change in color. This is a desired and natural process and needs to be taken into consideration when purchasing exotic hardwood flooring.
Franwood International Inc.
Franwood International Inc. warrants that Franwood Exotic Engineered Hardwood Flooring:
Is free from defects in lamination, milling and assembly and will remain free from these defects for a lifetime.
Will remain structurally sound during normal moisture changes if the proper subfloor and installation requirements were met.
Is protected by an Aluminum-oxide enhanced finish that will not wear through for 25 years under normal residential use, if recommended maintenance steps are followed.
Warranty excludes impact damage or wear from heavy furniture or equipment used without proper protection. Warranty excludes indentations, scratches or surface damage caused by lack of proper maintenance, misuse, negligence, spiked heel shoes, water, erosion, pebbles, sand or other abrasives. No warranties apply to product designated as “B” grade, thrift, bargain, economy, cabin grade, or non-standard items. Such product is sold “As Is.” Over time, normal exposure to sunlight will bring subtle changes in the shading of any hardwood floor. These changes may vary in areas of the floor that are blocked from sunlight, such as under area rugs. This is not a product defect. Any damage that occurs during shipping is the responsibility of the shipping company.
If Franwood International Inc. accepts a claim under this warranty, it will repair or replace, as its option, the affected flooring material. This warranty covers the repair or replacement of affected material only; it does not cover any labor costs. If the flooring product for which the claim is being made is no longer available, Franwood International Inc. will replace the affected flooring material with product of equal or greater value. Any claims for warranty must be made in writing within 30 days after it has been detected and mailed to the following address:
Franwood International Inc
21234 68th Avenue S
Kent, WA 98032
If after reasonable number of attempts Franwood International Inc, is unable to correct the defect covered under this warranty. Franwood International Inc will refund, if requested, the purchase price for the portion of the floor that fails. Franwood International Inc. reserves the right to have a designated representative inspect the floor and remove samples for evaluation of the claim. This warranty is not transferable; it extends only to the original customer purchaser. This warranty is limited to a one time repair or replacement of defective material and shall be the buyer’s exclusive remedy. No other warranties, expressed or implied, are made and under no circumstances shall Franwood International Inc be liable for any loss or damage arising from the purchase, use or inability to use this product or any special, indirect, incidental or consequential damages. This warranty gives you specific legal rights and you may have other rights, which vary from state to state.